SFBT应对问题提升正念，赋能客户自我解决能力

英文原文

Solution-focused therapy is a type of treatment that highlights a client’s ability to solve problems, rather than why or how the problem was created. It was developed over some time after observations of therapists in a mental health facility in Wisconsin by Steve de Shazer and Insoo Kim Berg and their colleagues. Like positive psychology, Solution Focused Therapy (SFT) practitioners focus on goal-oriented questioning to assist a client in moving into a future-oriented direction. Solution-focused therapy has been successfully applied to a wide variety of client concerns due to its broad application. It has been utilized in a wide variety of client groups as well. The approach presupposes that clients have some knowledge of what will improve their lives. The following areas have utilized SFT with varying success: * depression, * relationship difficulties, * drug and alcohol abuse, * eating disorders, * anger management, * communication difficulties, * crisis intervention, * incarceration recidivism reduction, Goal clarification is an important technique in SFT. A therapist will need to guide a client to envision a future without the problem with which they presented. With coaching and positive questioning, this vision becomes much more clarified. With any presenting client concern, the main technique in SFT is illuminating the exception. The therapist will guide the client to an area of their life where there is an exception to the problem. The exception is where things worked well, despite the problem. Within the exception, an approach for a solution may be forged. The ‘miracle question’ is another technique frequently used in SFT. It is a powerful tool that helps clients to move into a solution orientation. This question allows clients to begin small steps toward finding solutions to presenting problems (Santa Rita Jr., 1998). It is asked in a specific way and is outlined later in this article. Experiment invitation is another way that therapists guide clients into solution orientation. By inviting clients to build on what is already working, clients automatically focus on the positive. In positive psychology, we know that this allows the client’s mind to broaden and build from that orientation. Utilizing what has been working experimentally allows the client to find what does and doesn’t work in solving the issue at hand. During the second half of a consultation with a client, many SFT therapists take a break to reflect on what they’ve learned during the beginning of the session. Consultation breaks and invitations for more information from clients allow for both the therapist and client to brainstorm on what might have been missed during the initial conversations. After this break, clients are complemented and given a therapeutic message about the presenting issue. The message is typically stated in the positive so that clients leave with a positive orientation toward their goals. 5 SFT Questions to Ask Clients The questions asked in Solution-Focused Therapy are positively directed and in a goal-oriented stance. The intention is to allow a perspective shift by guiding clients in the direction of hope and optimism to lead them to a path of positive change. Results and progress come from focusing on the changes that need to be made for goal attainment and increased well being. 1. Miracle Question Here is a clear example of how to administer the miracle question. It should be delivered deliberately. When done so, it allows the client to imagine the miracle occurring. “Now, I want to ask you a strange question. Suppose that while you are sleeping tonight and the entire house is quiet, a miracle happens. The miracle is that the problem which brought you here is solved. However, because you are sleeping, you don’t know that the miracle has happened. So, when you wake up tomorrow morning, what will be different that will tell you that a miracle has happened and the problem which brought you here is solved?” (de Shazer, 1988) 2. Presupposing change questions A practitioner of solution-focused therapy asks questions in an approach derived way. Here are a few examples of presupposing change questions: “What stopped complete disaster from occurring?” “How did you avoid falling apart.” “What kept you from unraveling?” 3. Exception Questions Examples of exception questions include: 1. Tell me about times when you don’t get angry. 2. Tell me about times you felt the happiest. 3. When was the last time that you feel you had a better day? 4. Was there ever a time when you felt happy in your relationship? 5. What was it about that day that made it a better day? 6. Can you think of a time when the problem was not present in your life? 4. Scaling Questions These are questions that allow a client to rate their experience. They also allow for a client to evaluate their motivation to change their experience. Scaling questions allow for a practitioner to add a follow-up question that is in the positive as well. An example of a scaling question: “On a scale of 1-10, with 10 representing the best it can be and one the worst, where would you say you are today?” A follow-up question: “ Why a four and not a five?” Questions like these allow the client to explore the positive, as well as their commitment to the changes that need to occur. 5. Coping Questions These types of questions open clients up to their resiliency. Clients are experts in their life experience. Helping them see what works, allows them to grow from a place of strength. “How have you managed so far?” “What have you done to stay afloat?” “What is working?” 3 Scaling questions from solution focused therapy - Mark Tyrrell Solution-Focused Brief Therapy (SFBT Techniques) The main idea behind SFBT is that the techniques are positively and solution-focused to allow a brief amount of time for the client to be in therapy. Overall, improving the quality of life for each client, with them at the center and in the driver’s seat of their growth. SFBT typically has an average of 5-8 sessions. During the sessions, goals are set. Specific experimental actions are explored and deployed into the client’s daily life. By keeping track of what works and where adjustments need to be made, a client is better able to track his or her progress. A method has developed from the Miracle Question entitled, The Miracle Method. The steps follow below (Miller & Berg, 1996). It was designed for combatting problematic drinking but is useful in all areas of change. * State your desire for something in your life to be different., * Envision a miracle happening, and your life IS different., * Make sure the miracle is important to you., * Keep the miracle small., * Define the change with language that is positive, specific, and behavioral., * State how you will start your journey, rather than how you will end it., * Be clear about who, where, and when, but not the why., World’s Largest Positive Psychology Resource The Positive Psychology Toolkit© is a groundbreaking practitioner resource containing over 500 science-based exercises, activities, interventions, questionnaires, and assessments created by experts using the latest positive psychology research. Updated monthly. 100% science-based. “The best positive psychology resource out there!” — Emiliya Zhivotovskaya, Flourishing Center CEO Get Instant Access 4 Activities & Exercises A short selection of exercises which can be used 1. Solution-focused art therapy/ letter writing A powerful in-session task is to request a client to draw or write about one of the following, as part of art therapy: * a picture of their miracle, * something the client does well, * a day when everything went well. What was different about that day?, * a special person in their life, 2. Strengths Finders Have a client focus on a time when they felt their strongest. Ask them to highlight what strengths were present when things were going well. This can be an illuminating activity that helps clients focus on the strengths they already have inside of them. A variation of this task is to have a client ask people who are important in their lives to tell them how they view the client’s strengths. Collecting strengths from another’s perspective can be very illuminating and helpful in bringing a client into a strength perspective. 3. Solution Mind Mapping A creative way to guide a client into a brainstorm of solutions is by mind mapping. Have the miracle at the center of the mind map. From the center, have a client create branches of solutions to make that miracle happen. By exploring solution options, a client will self-generate and be more connected to the outcome. 4. Experiment Journals Encourage clients to do experiments in real-life settings concerning the presenting problem. Have the client keep track of what works from an approach perspective. Reassure the client that a variety of experiments is a helpful approach. 17 Top-Rated Positive Psychology Exercises for Practitioners Expand your arsenal and impact with these 17 Positive Psychology Exercises [PDF], scientifically designed to promote human flourishing, meaning, and wellbeing. Created by Experts. 100% Science-based. Download Now Best SFT Books These books are recommended reads for solution-focused therapy. 1. The Miracle Method: A Radically New Approach to Problem Drinking – Insoo Kim Berg and Scott D. Miller Ph.D. The Miracle Method by Scott D. Miller and Insoo Kim Berg is a book that has helped many clients overcome problematic drinking since the 1990s. By utilizing the miracle question in the book, those with problematic drinking behaviors are given the ability to envision a future without the problem. Concrete, obtainable steps in reaching the envisioned future are laid out in this supportive read. Available on Amazon. 2. Solution Focused Brief Therapy: 100 Key Points and Techniques – Harvey Ratney, Evan George and Chris Iveson Solution Focused Brief Therapy: 100 Key Points and Techniques is a well-received book on solution-focused therapy. Authors Ratner, George, and Iveson provide a concisely written and easily understandable guide to the approach. Its accessibility allows for quick and effective change in people’s lives. The book covers the approach’s history, philosophical underpinnings, techniques, and applications. It can be utilized in organizations, coaching, leadership, school-based work, and even in families. The work is useful for any practitioner seeking to learn the approach and bring it into practice. Available on Amazon. 3. Handbook of Solution-Focused Brief Therapy (Jossey-Bass Psychology) – Scott D. Miller, Mark Hubble and Barry L. Duncan Miller, Hubble, and Duncan’s Handbook of Solution-Focused Brief Therapy is a resource for any practitioner needing a toolbox in the therapy’s approach. It includes work from 28 of the lead practitioners in the field and how they have integrated the solution-focused approach with the problem-focused approach. It utilizes research across treatment modalities to better equip new practitioners with as many tools as possible. Available on Amazon. 4. More Than Miracles: The State of the Art of Solution -Focused Therapy (Routledge Mental Health Classic Editions) – Steve de Shazer and Yvonne Dolan In More Than Miracles by Steven De Shazer and others, is the most up-to-date review of the SFBT approach. It allows the reader to peek into hundreds of hours of observation of psychotherapy. It highlights what questions work and provides a thoughtful overview of applications to complex problems. Available on Amazon. Useful Resources From PositivePsychology.com SFT is intentionally brief, helping clients identify goals, strengths, and small next steps rather than analyzing problems in depth. However, in practice, therapists may find it helpful to supplement solution-focused worksheets with more targeted tools when a client is facing entrenched patterns, readiness issues, or specific relational or emotional challenges. As a complement to solution-focused work, you may find the following articles with worksheet collections helpful: * Schema Therapy in Practice: 12 Worksheets & Techniques This article introduces schema therapy worksheets that help clients identify and overcome long-standing patterns formed in childhood. They can be especially useful when clients struggle to sustain solution-focused progress despite clear goals., * Defense Mechanisms Worksheets: 10 Tools for Practitioners Here, we explore worksheets that help clients identify unconscious defense mechanisms that may block action. This makes the article a useful complement to solution-focused work when progress stalls., * The 6 Stages of Change: Worksheets for Helping Your Clients In this article, we break down the Transtheoretical Model’s stages of change and offer worksheets that help match interventions to a client’s readiness. These worksheets may help when clients are feeling stuck or ambivalent., * 21 Best Interpersonal Therapy Techniques & Worksheets [PDF] Finally, this article introduces IPT worksheets for reducing conflict and strengthening social support. They may be helpful when a client’s next steps need to happen inside relationships or involve interpersonal stressors., Our free resources include: * Solution-Focused Resilience Template A series of reflections to identify resources that clients have used during times of adversity., * Generating Alternative Solutions and Better Decision Making A useful template for brainstorming possible solutions to a problem, together with their personal and social impacts., A more extensive version of the following tool is available with a subscription to the Positive Psychology Toolkit©, but it is described briefly below: * Solution-Focused Scaling Questions, When we want to improve our lives, it’s easy to focus on what is lacking instead of actively taking steps towards a more desirable future. This exercise helps clients recognize the progress they may have already made and the resources that can further help them reach their goals. Clients begin by thinking of something they would like to change in their lives. After that, they complete the following rating scales ranging from 0–10 for each of the following as it relates to their desired change: * Success (0 = Nothing has been achieved yet; 10 = I have reached the desired scenario)Motivation (0 = I am not motivated at all; 10 = I am highly motivated)Confidence (0 = I have no confidence at all; 10 = I am extremely confident I can achieve this)Independence (0 = I do not know how to move forward, and I need help; 10 = I know how I can proceed, and I do not need help), Clients are then invited to reflect on what has helped them reach their current point on each scale and whether they can do more of it. They are also asked to visualize the benefits of moving up on that scale and identify one small step they can take to facilitate that movement forward. For more science-based ways to help others enhance their wellbeing, this signature collection contains 17 validated positive psychology tools for practitioners. Use them to help others flourish and thrive. A Take-Home Message Solution-Focused Therapy is an approach that empowers clients to own their abilities in solving life’s problems. Rather than traditional psychotherapy that focuses on how a problem was derived, SFT allows for a goal-oriented focus to problem-solving. This approach allows for future-oriented, rather than past-oriented discussions to move a client forward toward the resolutions of their present problem. This approach is used in many different areas, including education, family therapy, and even in office settings. Creating cooperative and collaborative opportunities to problem solve allows mind-broadening capabilities. Illuminating a path of choice is a compelling way to enable people to explore how exactly they want to show up in this world. Thanks for reading! 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中文翻译

焦点解决疗法是一种强调客户解决问题能力的治疗方法，而不是关注问题为何或如何产生。它是由史蒂夫·德·沙泽尔、茵素·金·伯格及其同事在威斯康星州一家心理健康机构观察治疗师一段时间后发展起来的。 与积极心理学类似，焦点解决疗法（SFT）从业者专注于以目标为导向的提问，帮助客户朝着面向未来的方向前进。 焦点解决疗法因其广泛的应用而成功应用于各种客户问题。它也被用于各种客户群体。该方法假设客户对什么能改善他们的生活有一定了解。 以下领域已不同程度地成功应用了SFT： * 抑郁症，* 关系困难，* 药物和酒精滥用，* 饮食失调，* 愤怒管理，* 沟通困难，* 危机干预，* 减少再犯率， 目标澄清是SFT中的一项重要技术。治疗师需要引导客户设想一个没有他们呈现的问题的未来。通过辅导和积极提问，这一愿景变得更加清晰。 对于任何客户呈现的问题，SFT的主要技术是照亮例外。治疗师将引导客户到他们生活中问题例外的领域。例外是指尽管存在问题，但事情进展顺利的地方。在例外中，可以找到解决方案的方法。 “奇迹问题”是SFT中常用的另一种技术。它是一个强大的工具，帮助客户转向解决方案导向。这个问题让客户开始小步迈向寻找呈现问题的解决方案（Santa Rita Jr., 1998）。它以特定方式提出，并在本文后面概述。 实验邀请是治疗师引导客户进入解决方案导向的另一种方式。通过邀请客户建立在已经有效的基础上，客户会自动关注积极方面。在积极心理学中，我们知道这能让客户的思维从该导向中拓宽和建立。 利用实验证明有效的方法，客户可以找到解决当前问题有效和无效的方法。在与客户咨询的后半段，许多SFT治疗师会休息一下，反思他们在会话开始时学到的东西。 咨询休息和邀请客户提供更多信息，让治疗师和客户都能头脑风暴，思考在初始对话中可能遗漏的内容。休息后，客户会得到赞美，并收到关于呈现问题的治疗信息。该信息通常以积极的方式陈述，以便客户带着对目标的积极导向离开。 5个SFT提问客户的问题 焦点解决疗法中提出的问题是积极导向的，并以目标为导向。意图是通过引导客户走向希望和乐观的方向，让他们走上积极变化的道路，从而实现视角转变。结果和进展来自于关注为实现目标和增加幸福感所需做出的改变。 1. 奇迹问题 这是一个如何提出奇迹问题的清晰示例。应慎重提出。这样做时，它让客户想象奇迹发生。 “现在，我想问你一个奇怪的问题。假设今晚你睡觉时，整个房子都很安静，奇迹发生了。奇迹是把你带到这里的问题解决了。然而，因为你在睡觉，你不知道奇迹已经发生。所以，当你明天早上醒来时，会有什么不同告诉你奇迹已经发生，把你带到这里的问题已经解决？”（de Shazer, 1988） 2. 预设变化问题 焦点解决疗法的从业者以衍生方式提问。 以下是几个预设变化问题的例子： “是什么阻止了完全灾难的发生？”“你是如何避免崩溃的？”“是什么让你没有瓦解？” 3. 例外问题 例外问题的例子包括： 1. 告诉我你不生气的时候。2. 告诉我你感到最快乐的时候。3. 你上次感觉有更好的一天是什么时候？4. 有没有什么时候你在关系中感到快乐？5. 那天是什么让它成为更好的一天？6. 你能想到问题不在你生活中的时候吗？ 4. 量表问题 这些问题让客户评估他们的体验。它们也让客户评估改变体验的动机。量表问题让从业者可以添加一个也是积极的后续问题。 量表问题的例子：“在1-10的量表上，10代表最好，1代表最差，你今天会说自己在哪里？” 后续问题：“为什么是四而不是五？” 这样的问题让客户探索积极方面，以及他们对需要发生的变化的承诺。 5. 应对问题 这类问题让客户敞开心扉面对他们的韧性。客户是他们生活经验的专家。帮助他们看到什么有效，让他们从力量的地方成长。 “到目前为止你是如何管理的？”“你做了什么来保持漂浮？”“什么在起作用？” 3个来自焦点解决疗法的量表问题 - Mark Tyrrell 焦点解决短期疗法（SFBT技术） SFBT背后的主要思想是，技术是积极和以解决方案为中心的，让客户在治疗中停留短暂时间。总体而言，提高每个客户的生活质量，以他们为中心，掌握他们成长的主动权。SFBT通常平均有5-8次会话。 在会话期间，设定目标。探索特定的实验行动，并将其部署到客户的日常生活中。通过跟踪什么有效以及需要调整的地方，客户能更好地跟踪他或她的进展。 从奇迹问题发展出一种方法，称为奇迹方法。步骤如下（Miller & Berg, 1996）。它旨在对抗问题饮酒，但在所有变化领域都有用。 * 陈述你希望生活中某些方面不同的愿望。* 设想奇迹发生，你的生活确实不同。* 确保奇迹对你很重要。* 保持奇迹小。* 用积极、具体和行为的语言定义变化。* 陈述你将如何开始旅程，而不是如何结束它。* 清楚谁、哪里和何时，而不是为什么。 世界最大的积极心理学资源 积极心理学工具包©是一个开创性的从业者资源，包含500多个基于科学的练习、活动、干预、问卷和评估，由专家使用最新的积极心理学研究创建。 每月更新。100%基于科学。 “最好的积极心理学资源！” — Emiliya Zhivotovskaya，繁荣中心CEO 立即获取 4个活动与练习 可使用的简短选择练习 1. 焦点解决艺术疗法/书信写作 一个强大的会话内任务是要求客户绘制或书写以下内容之一，作为艺术疗法的一部分： * 他们奇迹的图片，* 客户做得好的事情，* 一切顺利的一天。那天有什么不同？* 他们生活中的一个特别的人， 2. 优势发现者 让客户专注于他们感到最强大的时候。要求他们强调事情顺利时存在的优势。这可以是一个启发性的活动，帮助客户关注他们内心已有的优势。 此任务的一个变体是让客户询问他们生活中重要的人，告诉他们如何看待客户的优势。从他人的角度收集优势可以非常启发和帮助客户进入优势视角。 3. 解决方案思维导图 引导客户进行解决方案头脑风暴的一种创造性方式是思维导图。将奇迹放在思维导图的中心。从中心开始，让客户创建解决方案的分支，以实现该奇迹。通过探索解决方案选项，客户将自我生成并更紧密地联系结果。 4. 实验日记 鼓励客户在现实生活环境中进行关于呈现问题的实验。让客户从方法角度跟踪什么有效。向客户保证，多种实验是一种有益的方法。 17个顶级积极心理学练习供从业者使用 扩展您的武器库和影响力，使用这些17个积极心理学练习[PDF]，科学设计以促进人类繁荣、意义和幸福感。 由专家创建。100%基于科学。 立即下载 最佳SFT书籍 这些是焦点解决疗法的推荐读物。 1. 奇迹方法：问题饮酒的全新方法 – Insoo Kim Berg和Scott D. Miller博士 Scott D. Miller和Insoo Kim Berg的《奇迹方法》是一本自1990年代以来帮助许多客户克服问题饮酒的书籍。 通过利用书中的奇迹问题，那些有问题饮酒行为的人能够设想一个没有问题的未来。 达到设想未来的具体、可实现的步骤在这本支持性读物中列出。 亚马逊有售。 2. 焦点解决短期疗法：100个关键点和技术 – Harvey Ratney, Evan George和Chris Iveson 《焦点解决短期疗法：100个关键点和技术》是一本广受好评的焦点解决疗法书籍。作者Ratner、George和Iveson提供了简明扼要且易于理解的指南。 其可访问性允许快速有效地改变人们的生活。 本书涵盖了该方法的历史、哲学基础、技术和应用。它可用于组织、教练、领导力、学校工作和甚至家庭中。 该作品对任何寻求学习该方法并将其带入实践的从业者都有用。 亚马逊有售。 3. 焦点解决短期疗法手册（Jossey-Bass心理学） – Scott D. Miller, Mark Hubble和Barry L. Duncan Miller、Hubble和Duncan的《焦点解决短期疗法手册》是任何需要该疗法方法工具箱的从业者的资源。 它包括该领域28位主要从业者的工作，以及他们如何将焦点解决方法与问题聚焦方法整合。 它利用跨治疗模式的研究，以尽可能多地装备新从业者工具。 亚马逊有售。 4. 超越奇迹：焦点解决疗法的最新艺术（Routledge心理健康经典版） – Steve de Shazer和Yvonne Dolan Steven De Shazer等人的《超越奇迹》是对SFBT方法的最新评论。 它让读者窥视数百小时的心理治疗观察。 它强调什么问题有效，并提供了对复杂问题应用的深思熟虑概述。 亚马逊有售。 来自PositivePsychology.com的有用资源 SFT故意简短，帮助客户识别目标、优势和小下一步，而不是深入分析问题。 然而，在实践中，治疗师可能会发现，当客户面临根深蒂固的模式、准备问题或特定的关系或情感挑战时，用更有针对性的工具补充焦点解决工作表是有帮助的。 作为焦点解决工作的补充，您可能会发现以下带有工作表集合的文章有帮助： * 图式疗法实践：12个工作表与技术 本文介绍图式疗法工作表，帮助客户识别和克服童年时期形成的长期模式。当客户尽管有明确目标但难以维持焦点解决进展时，它们尤其有用。* 防御机制工作表：10个从业者工具 在这里，我们探索帮助客户识别可能阻碍行动的无意识防御机制的工作表。当进展停滞时，这使文章成为焦点解决工作的有用补充。* 变化的6个阶段：帮助客户的工作表 在本文中，我们分解了跨理论模型的变化阶段，并提供帮助将干预与客户准备度匹配的工作表。当客户感到卡住或矛盾时，这些工作表可能有帮助。* 21个最佳人际疗法技术与工作表[PDF] 最后，本文介绍IPT工作表，用于减少冲突和加强社会支持。当客户的下一步需要在关系内部发生或涉及人际压力源时，它们可能有帮助。 我们的免费资源包括： * 焦点解决韧性模板 一系列反思，用于识别客户在逆境时期使用的资源。* 生成替代解决方案和更好决策 一个有用的模板，用于头脑风暴问题的可能解决方案，以及它们的个人和社会影响。 以下工具的更广泛版本可通过订阅积极心理学工具包©获得，但简要描述如下： * 焦点解决量表问题， 当我们想改善生活时，很容易关注缺乏什么，而不是积极朝着更理想的未来迈出步伐。这个练习帮助客户认识到他们可能已经取得的进展，以及可以进一步帮助他们实现目标的资源。 客户首先思考他们希望生活中改变的事情。之后，他们完成以下评分量表，范围从0–10，每个都与他们期望的变化相关： * 成功（0 = 尚未取得任何成就；10 = 我已达到理想情景）动机（0 = 我完全没有动力；10 = 我非常有动力）信心（0 = 我完全没有信心；10 = 我非常有信心我能实现这个）独立性（0 = 我不知道如何前进，我需要帮助；10 = 我知道如何继续，我不需要帮助）， 然后邀请客户反思是什么帮助他们达到每个量表的当前点，以及他们是否可以做得更多。还要求他们可视化在该量表上上升的好处，并确定他们可以采取的一个小步骤来促进向前迈进。 有关更多基于科学的方法帮助他人增强幸福感，这个签名集合包含17个经过验证的积极心理学工具供从业者使用。使用它们帮助他人繁荣和茁壮成长。 带回家的信息 焦点解决疗法是一种赋予客户拥有解决生活问题能力的方法。与关注问题如何产生的传统心理治疗不同，SFT允许以目标为导向的问题解决焦点。这种方法允许面向未来的讨论，而不是面向过去的讨论，推动客户朝着解决当前问题的方向前进。 这种方法用于许多不同领域，包括教育、家庭治疗，甚至办公室环境。创造合作和协作的问题解决机会允许思维拓宽能力。照亮选择之路是一种引人注目的方式，使人们能够探索他们究竟想如何在这个世界上展现自己。 感谢阅读！ 我们希望您喜欢阅读这篇文章。别忘了免费下载我们的五个积极心理学工具。

文章概要

本文详细介绍了焦点解决疗法（SFT）的核心技术和应用，特别强调了应对问题（Coping Questions）在提升正念和客户自我解决能力中的作用。SFT由Steve de Shazer和Insoo Kim Berg开发，注重客户的优势和资源，通过目标导向的提问（如奇迹问题、例外问题、量表问题和应对问题）帮助客户设想积极未来并制定解决方案。文章概述了SFT在抑郁症、关系困难、药物滥用等多个领域的成功应用，并提供了具体的工作表、活动和推荐书籍。应对问题如“你是如何管理的？”帮助客户认识自己的韧性和有效策略，从而增强正念和自我效能。整体上，SFT是一种简短、未来导向的方法，旨在赋能客户，提高生活质量。

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